Terms and Conditions

General Terms and Conditions

By placing an order with Loja Amster, you confirm that you agree to our general terms and conditions. The Loja Amster website reserves the right to modify at any time the information and commercial offers presented for products, prices, promotions, general terms and conditions, and services.

We make every effort to ensure that the information presented is free of typographical errors. Whenever such an error occurs, we will correct it as soon as possible. If the information presented does not correspond to the product's characteristics, the customer will be informed and will have the right to cancel the purchase. Prices and specifications are subject to change without notice.

Despite our efforts, some products may display an incorrect price. Prices are verified when orders are processed: if the price is lower, we refund the difference; if it is higher, we notify the customer by email and await their decision to accept or cancel the order.

Only after the items have been checked is it possible to determine whether the order can be fulfilled. It is normally fulfilled within 24 hours to 5 business days in mainland Portugal, subject to the availability and quality of existing stock. If an item is out of stock, the customer will be informed of the implications for the delivery time.

The Loja Amster online catalog is independent of the physical store, both in terms of prices and stock quantities. All promotional campaigns have limited stock reserved exclusively for online sales.

Note: For safety and legal reasons, we do not ship firearms or ammunition. In-store pickup is required, and customers must present the legal documentation authorizing them to purchase these types of items.

Shipping and Returns

  • Orders will be delivered by GLS express service or a qualified carrier to the address provided by the customer at the time of purchase.
  • Shipping may take between 1 and 5 business days, depending on availability. If delivery takes more than 48 hours, the customer will be notified by phone or email.

Orders are covered by special insurance up to €2,500.00. If the package is open or damaged, the customer must inspect it in the presence of the carrier's employee and immediately report any issue. If you have any questions, contact technical support at 262 920 511.

For safety reasons, we do not ship firearms together with ammunition, but in separate packages, at no additional shipping cost to the customer.

Returns

  • The customer has 14 days to return the order if not fully satisfied, starting from the date the goods are received.
  • The customer must contact the company in advance to confirm the availability of the desired exchange item and whether any additional payment is required.
  • Returns or exchanges must be made in the original packaging and include the warranty and technical documentation.
  • Claims regarding used footwear will only be accepted if the item is returned free of dirt.
  • In the event of a defect, fault, or issue covered by the warranty, Loja Amster will cover the shipping costs; otherwise, these costs are the customer's responsibility.

Terms of Sale/Licensing

The terms governing the sale of weapons, licensing, acquisition, possession, use, and carrying of weapons, and the acquisition of ammunition follow the classifications and legal requirements applicable to Classes B, B1, C, D, E, F, and G. See the Terms of Sale for detailed information about weapon classes, licenses, and required documentation.

Privacy

This data privacy statement applies specifically and exclusively to the Loja Amster online store service. Personal data is collected when the user registers for billing purposes, with a commitment to privacy and security in its processing.

Loja Amster does not provide personal information to any person or company without authorization. See the Privacy Policy for more information about cookies, processing, and rights related to personal data.

Warranty

The Loja Amster online store guarantees, in accordance with the law, that the products it sells conform to requirements and provides technical support for them. The products supplied may benefit from the legally applicable conformity warranty period, calculated from the date they are delivered to the customer.

The warranty period for each product varies according to the manufacturer's specifications and accompanies the item when shipped or is stated on the invoice or sales receipt. If you have any questions regarding a product's warranty, contact us.