Shipping & Returns

Shipping and Returns

• Orders will be delivered by a qualified carrier to the address provided by the customer at the time of purchase.
• Shipping may take between 1 and 5 business days, depending on the availability of the products purchased.

Orders are covered by special insurance up to €2,500.00. If the package is open or damaged, the customer must inspect the order in the presence of the carrier's employee and, if any issue is found, submit the corresponding claim immediately. Otherwise, if the claim is submitted later, the carrier may refuse to activate the insurance and the claim may not be accepted. If you have any questions, contact our technical support team at 262 920 511.

• The customer has 10 days to return the order if not fully satisfied. This period begins on the day the goods are received, except for products made to the customer's specifications, personalized products, or products identified in campaigns as non-returnable.
• You must contact our company in advance so that, in the event of an exchange, we can confirm whether the desired item is in stock and whether any additional payment is required.
• When returning or exchanging goods, the customer must use the original packaging and include the corresponding warranty and technical documentation.
• In the specific case of footwear, claims made after use will only be accepted if the item is returned free of dirt.
• Whenever an exchange or return is due to a defect, fault, or other issue covered by the warranty, Loja Amster will cover the shipping costs. Otherwise, these costs are the customer's responsibility.
• Ammunition cannot be returned.